Write to us when the room is empty
Have an account? A ticket in the panel stays with your venue. No account? Send an email.
- hello@lokanda.pl
- Ticket
- Log in to the panel
- No account yet
- 30-day trial
What to write so we do not have to ask back
The venue name, the screen and the time are enough to find the matter. Do not paste guest data unless you have to.
- Subject
- Cynamon, reservation form
- Venue
- Cynamon
- Screen
- guest page, choosing a time
- When
- 14 Nov, around 19:00
- What happened
- the guest sees no times after 20:00
- What should have happened
- the venue is open until 22:00
A ticket stays with the venue, along with the whole conversation
You open it under Support. It also works while the venue is suspended.
- Open
- Waiting for a reply
- Closed
- Category
- billing, technical, feature request, other
- Priority
- low, normal, high, urgent
- Closed ticket
- you can reopen it
Where to go with what
| Matter | Where to write |
|---|---|
| A bug in the panel | ticket, Technical category |
| Invoice and payment | ticket, Billing category |
| A feature idea | ticket, Feature request category |
| Terminating the contract | ticket, or an email from the account owner address |
Guests write to the venue, not to us
The venue runs reservations and guest data. Its phone number is on the guest page and in reservation messages.
- Changing a reservation
- a call to the venue
- Cancelling a reservation
- the guest alone, from their link
- Guest personal data
- the venue, as the controller
Who makes the panel
Michał Fox trades under the brand Lokanda.
Lokanda- Operator
- Michał Fox
- City
- Kraków
- Email for contract matters
- hello@lokanda.pl
Documents to come back to
- Terms of ServiceSubscription terms for food service venues: trial, fees, termination, liability, the fiscal till and what happens to data when the agreement ends.
- Privacy PolicyWhat data we store, why and for how long: venue accounts, billing and the guest data for which the venue is the controller.
- Data Processing AgreementData processing agreement for venue guest, staff and supplier data: scope, security, sub-processors and deletion of the data.
- Cookie PolicyWhat the website, the panel and the guest pages store in your browser: the full list of cookies and local storage. No analytics or advertising.
Before you write
- How much does it cost?
- Three plans, from PLN 149 net a month, and a 30-day trial with no payment card. More: Pricing
- How does a guest book a table?
- Through a widget on your website, a link or a QR code, without creating an account. More: Reservations
- Does the panel replace the fiscal till?
- No. It works next to the till, does not connect to it and does not fiscalise. More: Terms of Service